Integrator Notes
Field card 026, B-900 MoIP TX / RX: SAME SOURCE DEAD ON EVERY TV → ITS TX (RACK), ONE TV DEAD ON EVERY SOURCE → ITS RX (BEHIND TV), EVERYTHING DEAD → MOIP SWITCH / CONTROLLER, PULL THE POE CAT6 · PLUG BACK · WAIT FOR PICTURE
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BinaryTroubleshootingCard 026

Binary B-900 MoIP TX / RX

No picture? 3 checks, then power-cycle by pulling the PoE Cat6

Bench check pending

Written from official documentation and dealer sources, not yet run on our bench. Confirm on your hardware before you rely on it on a job.

The sequence

  1. SAME SOURCE DEAD ON EVERY TV → ITS TX (RACK)
  2. ONE TV DEAD ON EVERY SOURCE → ITS RX (BEHIND TV)
  3. EVERYTHING DEAD → MOIP SWITCH / CONTROLLER
  4. PULL THE POE CAT6 · PLUG BACK · WAIT FOR PICTURE

More field cards

  • Field card 012: Zigbee device won't identify
    No. 012Control4Troubleshooting

    Zigbee device won't identify

    5 checks before you call support

    1. POWER · LED LIT
    2. IDENTIFY WINDOW · 60 s · TAP 4× TOP
    3. ZSERVER RUNNING · CONTROLLER ONLINE
    4. 2 more steps
    Bench check pending
  • Field card 019: Adaptive phase dimmer (C4-APD120)
    No. 019Control4Troubleshooting

    Adaptive phase dimmer (C4-APD120)

    LEDs flickering? Set Min On and Cold Start in Composer

    1. HOLD BOTTOM › NOTE THE FLICKER LEVEL
    2. RANGE LEVELS › MIN ON ABOVE IT › SET
    3. COLD START › TIME + LEVEL > MIN ON › SET
    4. 1 more step
    Bench check pending
  • Field card 020: AN-310 router + modem / ONT + OvrC
    No. 020AraknisTroubleshooting

    AN-310 router + modem / ONT + OvrC

    Whole house offline after a storm? 5 checks before you call the ISP

    1. MODEM / ONT POWER · PLUG · OUTLET · GFCI
    2. NO INTERNET ON WAN 1 → MOVE TO WAN 2
    3. PHONE HOTSPOT → BRIDGE → WAN PORT
    4. 2 more steps
    Bench check pending
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